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Upcoming webinars
Domestic Driveability Diagnostics & Tips
Sponsored by NGK Spark Plugs
Date: July 21, 2022

Learn how to streamline the diagnostic process for driveability issues. This webinar will help you effectively communicate a vehicle diagnosis to the service advisor. The presentation will provide "real-world" data and cases studies.

This technical topic is geared for the average B+ technician and/or a refresher for the A technician. NGK is dedicated to meeting the learning needs of all skill levels.

Topics include:

  • Discussing the inputs, processing, and outputs at the core of today's engine management platforms.
  • Understanding domestic fuel trims versus OBDII generic fuel trims to fast track the diagnostic process to find the root cause of some driveability issues.
  • Using scan-tool data PID information to its fullest potential. Applying logical methods to streamline the diagnostic process on domestic applications.
  • Domestic vehicle systems, driveability diagnostic steps, and walking through the scan tool data PIDs to fix the car right the first time.
On-Demand Webinars
What Customers Expect From Preventative Maintenance in 2022
Sponsored by Valvoline
Date: July 07, 2022

This webinar is part of a free two-part series will help you understand customers' new expectations regarding preventative maintenance, as well as the technical changes that impact vehicles' maintenance schedules.

You may think you know your customers, but are their purchasing decisions changing? Customers today are being influenced by inflation, new vehicle shortages and the extreme pricing of used vehicles. These current trends are impacting how customers service and maintain their daily drivers. These shifts in today's automotive landscape are changing what customers want from their current vehicle and your service facility.

In this 45-minute webinar, the experts from Valvoline will address the latest research on:

  • What are customers willing to spend on preventative maintenance?
  • What do they consider a full-service facility, and why do they trust them?
  • How do customers want to schedule preventative maintenance?
  • What do they want to know from a service advisor?
Service Advisors: Customer Satisfaction Starts With Communication
Sponsored by AAPEX
Date: June 28, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and via text helps set the appointment, confirm the service request, complete the payment, and confirm any follow-up service requirements.

Timing Drive Systems: Repair Tips for Conventional and Hybrid Vehicles
Sponsored by Schaeffler, manufacturer of INA
Date: June 23, 2022

The timing drive determines the quality of the engine running, the power delivery, as well as the fuel consumption and pollutant emissions of the vehicle. Timing drive components help synchronize the precise sequence of the valves opening and closing at exactly the right moment, in any condition and at any engine speed.

This webinar will explore the various solutions for repairs of the timing drive system in both conventional and hybrid drivetrain systems. You'll learn from timing drive expert Roger Gillette, Technical Services Group Leader for Schaeffler. Roger is an ASE-certified technician and a former retail store leader with more than 20 years of industry experience.

You'll learn about:

  • Common reasons of timing component failures
  • Progression of going from belt drive to chain drive – the pros and cons of each timing system
  • Chain types commonly used, pitches, and influencing factors on wear patterns
  • Why proper maintenance matters
  • INA Timing chain program: OE Competency
No Code Drivability Diagnostic Strategies For BMW, Mercedes and VW/Audi
Sponsored by AAPEX
Date: June 15, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

A customer complaint might be for stumble, misfire or intermittent lack of power. If there are no codes, it can be challenging to diagnose. For European nameplate vehicles, you need a strategy so you don’t waste valuable diagnostic time. We will explore what data PIDs, monitors and tests can help you focus your investigations on BMW, Mercedes and VW/Audi drivability problems.

Dealing With Overcharged and Contaminated AC Systems
Sponsored by Transtar AC
Date: June 09, 2022

What should you do if your customer has attempted to fix their AC system with an off-the-shelf product? In a 45-minute webinar, the experts at Transtar AC will cover what happens to an AC system when it is overcharged or exposed to certain oils, sealants and dyes. The content will include information on R12, R134a and R1234yf systems.

Questions the presenters will answer:

  • How do you detect a contaminated or overfilled system?
  • How is a compressor damaged by too much refrigerant or oil?
  • Can sealants clog an evaporator?
  • When should the receiver dryer be replaced?
  • How do you flush the AC system?
  • What is the right way to fill the system?
Hiring and Retaining Great Employees
Sponsored by AAPEX
Date: May 23, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

In a tight labor market, it can be tough to find the next great employee – but what are you doing to keep the superstars you already have? We’ll explore the challenges of maintaining a staff that can handle whatever challenges your customers bring through your doors.

GDI Diagnostics and Repair
Sponsored by Autolite
Date: May 19, 2022

Do the letters “GDI” scare you? If gasoline direct injection or GDI has you avoiding diagnostics and repairs on late-model vehicles, we have some training for you! In this 45-minute webinar, experts will help you understand GDI systems from the strainer in the tank to the nozzles in the combustion chamber.

Topics to be covered:

  • Fuel Pressure Inspection for GDI
  • STFT and LTFT Fuel Trim Diagnostic Interpretation
  • How-to Scope Injectors, Pumps and Solenoids
  • Confirming GDI and Ignition Misfires
  • Complete Low-Side Diagnostics for In-Tank Pumps
  • Verifying Mechanical and Hydraulic Operation of High-Pressure GDI Pumps

At the end of the webinar, you will have a better understanding of how a GDI fuel system operates, so you have a solid diagnostic foundation.

ADAS Isn’t Coming – It’s Here
Sponsored by AAPEX
Date: April 18, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

ADAS may seem like science fiction, but the fact is that an ever-increasing vehicle population has some form of ADAS built in. We’ll talk with shops who handle ADAS repair in-house as well as a shop that contracts ADAS service out to another local shop. What will it take to become a leader in your community as an expert in the next generation of driver safety?

Undercar: Advanced Alignment Diagnostics For Electric Power Steering and ADAS
Sponsored by AAPEX
Date: May 09, 2022

This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.

With the adoption of ADAS and electric power steering systems, alignments have become more than setting the toe, camber and caster. We will cover adjusting the angles and calibrating sensors and system monitors. You’ll learn about steering angle sensor resets, pull compensation resets, test drive strategies, ride-height measurements for ADAS sensors, and criteria for electric power steering.

Maximizing Customer Value for High Dollar Repair Orders
Sponsored by GMB
Date: May 26, 2022

Used and new car prices are at all-time highs. As a result, some repairs and maintenance items that once sent customers running to the new car dealer trade-in department are now economically justifiable. These repairs could include new engines, transmissions and hybrid battery packs. In a 45-minute webinar, we will cover the latest repairs that are trending upwards and additional services that should be performed to protect the customer’s investment and your time.

Topic Include:

  • Cooling system electric water pumps for engines and hybrid systems
  • Direct injection high-pressure pump replacement
  • Timing belt kits for salvage and remanufactured engine replacement
  • Drivetrain repairs involving axles, bearings and driveshaft

A panel of experts will cover how to avoid doing an expensive job twice by including all necessary items for the estimate.

Video Series

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